Sales Methods

With the aim of meeting all your needs, our company proposes three main shopping channels:

–          “PROMPT DELIVERY”: Items already made according to shapes, sizes, colours and decorations of the moment that can be purchased according to an already fixed list (discounted) and shipped within 30 (thirty) days from the date of the Order Confirmation; Payment options are available at the end of the transaction between CREDIT CARD, CREDIT TRANSFER and PAY-PAL and they concern the total cost of the purchased product including the shipping costs that are shown separately.  As for the shipment, the customer can choose among three main channels:

1.         SHIPMENT BY AIR – with higher costs and shorter delivery times; compulsory for overseas destinations;

2.       SHIPMENT BY ROAD – with lower costs; option only for deliveries in Italy and Europe;

3.       SHIPPING AT THE BUYER’S EXPENSE – the sale price, in this case, includes shipping costs to zero as the shipping is entirely at the buyer’s expenses and he/she will have to manage for the withdrawal at our stores.

The above procedures can be chosen l before closing the order. If a country of destination does not appear among those listed, it means that there is currently no delivery of the products in that country; in this case please write to info@chiantiarteceramica.it as Chianti Arte Ceramica is willing to favour the purchase. With regard to the deliveries required in countries outside the European Union, any import customs duties will be charged to the receiver. Customs duties and taxes vary depending on the country of destination and are applied to the goods in the same country itself. Therefore, the customer is invited to contact in advance the customs authorities of his country to check the costs and possible import limits. As soon as the order is delivered to the courier, Chianti Arte Ceramica commits itself to send, by e-mail of Confirmation of Delivery of Shipment, the identification number useful for tracing and monitoring the progress of the shipment.

–          “CATALOG”: “Customizable” pieces according to  your needs: the shapes, the  sizes, the decorations, the  iron bases (if present) and their colours, the patterns can be chosen, among the wide range of products listed in the online catalogue; the price (with separate shipping cost indication) will be visible at the end of the options selection (marked with the * symbol); the payment terms for this second menu are three: the customer will be able to choose whether to pay the entire amount (including the shipping costs) at the time of the order confirmation by CREDIT TRANSFER, CREDIT CARD or PAYPAL or make the payment of a sum equal to the 30% of the total value (including the shipping costs) at the time of the order confirmation and the remaining part (70%) sold before the shipment of the product (these  methods of payment are allowed  only for payments made by  CREDIT TRANSFER).  The products paid for 30% at the time of the order and full payment before the shipment will be delivered within 30 days since the price balance; in all other cases the delivery must be agreed between the parties. For the shipment, the customer can choose among three main channels:

1.        SHIPMENT BY AIR – with higher costs and shorter delivery times; compulsory for overseas destinations;

2.       SHIPMENT BY ROAD – with lower costs; option only for deliveries in Italy and Europe;

3.       SHIPPING AT THE BUYER’S EXPENSE – the sale price, in this case, includes shipping costs to zero as the shipping is entirely at the buyer’s expenses and he/she will have to manage for the withdrawal at our stores.

The above procedures can be chosen before closing the order. If a country of destination does not appear among those listed, it means that there is currently no delivery of the products in that country; in this case please write to info@chiantiarteceramica.it as Chianti Arte Ceramica is willing to favour the purchase. With regard to the deliveries required in countries outside the European Union, any import customs duties will be charged to the receiver. Customs duties and taxes vary depending on the country of destination and are applied to the goods in the same country itself. Therefore, the customer is invited to contact in advance the customs authorities of his country to check the costs and possible import limits. As soon as the order is delivered to the courier, Chianti Arte Ceramica commits itself to send, by e-mail of Confirmation of Delivery of Shipment, the identification number useful for tracing and monitoring the progress of the shipment.

–          “CUSTOMIZATION”: Our company can examine custom projects by creating models not included in the catalogue; we can also place personal dedications on selected products; For such productions, delivery methods, prices, costs, times and shipping arrangements must be agreed by private negotiation, contacting us at info@chiantiarteceramica.it.

As soon as the order is delivered to the courier, Chianti Arte Ceramica commits itself to send, via an e-mail of Confirmation of Delivery of Shipment, the identification number useful for tracing and monitoring the progress of the shipment.

For further clarification and before purchasing, please read the legal notes on the following page -> click here.

If you still have some questions or need any clarifications do not hesitate to contact us at info@chiantiarteceramica.it

And now ……GOOD SHOPPING!